CLIENT INFORMATION CLERK REF NO: CHBAH 429 (X1 POST)
Directorate: ICT Systems Applications
SALARY : R257 508 – R303 339 per annum (Level 07)
CENTRE : Chris Hani Baragwanath Academic Hospital (CHBAH)
REQUIREMENTS : Minimum requirement Grade 12 with Certificate in Business Administration NQF
level 5 or Diploma in Public Management or Call Centre Certificate as recognized
by SAQA with3-5 years’ experience in Call Centre or Switchboard environment. At
least 3 years of Call Centre team leader experience will be an added advantage.
The prospective appointee should have good leadership, telephone etiquette and
good report writing skill. Have ability to work independently under pressure and
adhere to deadlines. Sound interpersonal relationship, ability to multitask,
mentorship, planning, organizing and problem-solving skills. Experience in a
Public Sector environment will be an added advantage.
DUTIES : The successful candidate will ensure the proper management of 24 hours Call
Centre services. Ensure that Call Centre services are running effectively and
effectively. Conduct in service training and. Monitoring call logging system.
Creation and Managing roaster. Monitor the utilization of existing Call Centre staff.
Compile monthly reports and statistics. Manage staff and provide guidance on HR
ENQUIRIES : Mr T Mohale Tel No: (011) 933 9392
APPLICATIONS : should be hand delivered to The Director: Human Resource, Chris Hani
Baragwanath Academic Hospital between 8am and 3pm at Ground Floor, Main
Admin Building or posted to The Director: Human Resource, Chris Hani
Baragwanath Academic Hospital, Private Bag X01, Pimville, 1808. No faxed or
emailed applications will be considered.
NOTE : Applications must be submitted on a new Z83 form and must completed in full,
obtainable from any Public Service Department.
Download Application form below